SOFTPAQ NUMBER:  SP4782
PART NUMBER:  N/A
FILE NAME:  N/A
TITLE:  Presario Fix for Office 97 Page Faults
VERSION:  1.00
LANGUAGE:  US English

CATEGORY:  Consumer/Software Solutions

PRODUCTS AFFECTED:  Any Compaq Presario model with Windows 95 OSR2 installed

OPERATING SYSTEM:  Microsoft Windows 95 Version 4.00.950b (OSR2)

SYSTEM CONFIGURATION:  N/A

EFFECTIVE DATE:  19 September 1997

ELECTRONIC DISTRIBUTION ALLOWED:  Yes

SOFTPAQ UTILITY VERSION:  2.x 

SUPERSEDES:  N/A 

DESCRIPTION:  Creates a patch diskette that addresses Page Fault errors that can cause 
a Presario to lock up during the installation of Microsoft Office 97.  These errors are 
related to the Kernel32.dll errors documented in the Microsoft Technical Document 
Q164519 in the Microsoft Knowledge Base located at http://www.microsoft.com/kb/.

It has been reported that Page Fault errors can occur when SMARTDRV.EXE is loaded 
by AUTOEXEC.BAT during system startup.  The patch in this SoftPaq simply renames 
SMARTDRV.EXE to SMARTDRV.OLD before Office 97 is installed and renames SMARTDRV.OLD 
back to SMARTDRV.EXE after Office 97 is installed.

HOW TO USE:

1. Obtain a formatted 1.44-MB diskette.

2. Download the SoftPaq to a directory on your hard drive and change 
to that directory.  The file that is downloaded is an executable with 
a filename based on the SoftPaq Number above.

3. From that drive and directory, execute the downloaded file 
and follow the on-screen instructions.  You will be prompted to 
insert the formatted diskette in a drive to create the diskette.

4. After the diskette has been created, you may delete the  
SoftPaq file downloaded in step 2.

5. With the created diskette in the A: drive, select Start, Run and enter:
   a:\setup.exe

6. Reboot the system after the utility executes and install Office 97.

7. Reboot the system after installing Office 97 to apply the original 
system settings and configure the system to use Office 97.

Copyright 1997, Compaq Computer Corporation.  All rights reserved.

Product names mentioned herein may be trademarks and/or registered 
trademarks of their respective companies